Hikon service

Portal and Catalogue

Improve request journeys, forms, widgets and catalogue experiences for users, agents and service teams.

✕The problem

A portal that is hard to navigate undermines the whole platform. Users cannot find the right catalogue items, forms ask the wrong questions, and requests arrive incomplete — so agents chase information, tickets bounce between teams and people fall back on email.

✓Our approach

We redesign the portal experience around how your people actually work: clear catalogue structure, intuitive request forms, useful widgets and a consistent Employee Centre — built on ServiceNow best practice so it stays easy to maintain.

Your portal is where most people experience ServiceNow. We improve request journeys, forms, widgets and catalogue structure so employees find what they need quickly — and service teams receive clean, actionable requests.